Helping clients in retail to enable their visions!

The DEFACTO Loyalty Engine is a flexible yet native application that enables you to run and manage Loyalty on Salesforce. Build a 360° customer profile and leverage insights across the Salesforce Platform. With over 100 loyalty programs in place, DEFACTO ensures your success with a wide range of software features and professional services.

Loyalty on Salesforce

natively built on:

Heroku

Features

EARN & BURN

Reward your customers through EARN and BURN mechanisms. The DEFACTO Loyalty Engine offers this classic Loyalty process in real time, across all channels. Not only based on transactions but on every kind of event: Social Media interaction, transactions, online interactions or even instore identification. Identify your customers' behavior and incentivize them to become brand advocates.

TIERS

Manage your loyalty program in tiers to motivate your customers, or just find out who your most valuable customers are and range them in tiers. The DEFACTO Loyalty Engine calculates your tiers and all clouds know in an instant.

VOUCHER & BENEFIT

Manage vouchers and benefits of all kinds, on a personalized or generic level. The Voucher module of the DEFACTO Loyalty Engine empowers you to reward your loyalty customers — or all of them — all in sync with your campaign management system.

360° CUSTOMER VIEW

Enrich your customer profile on Salesforce with all the relevant data gathered through Loyalty, build insights on all transaction as well as interaction data and leverage these insights across the clouds. The DEFACTO Loyalty Engine provides your customer data across all clouds so you reach out to customers with the right content at the right time.

Bringing Loyalty to Salesforce
Leverage loyalty data across clouds

Build your pipeline with 1:1 customer journeys. Create personalized, cross-channel marketing campaigns that deliver unique experiences.

Empower customers, partners, and employees to tackle anything, anywhere, with an online collaboration platform.

Improve, centralise and automate your sales process to save money, increase productivity and get in-depth, actionable customer insights.

Increase the satisfaction, retention and lifetime value of your customers with our intuitive and customisable solution.

contact
L O A D I N G
Please feel free to contact us. Send us an e-mail or give us a call:
Please feel free to contact us.

Send us an e-mail or give us a call:
Am Pestalozziring 1-2
91058 Erlangen
T: +49 9131-9712-0
F: +49 9131-9712-2144
L O A D I N G

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